Purposelee delivers digital services. This policy explains delivery timelines, access procedures, and how to resolve any issues that may arise when you purchase a membership, course, cohort program, or any other digital product on our platform.
Digital Service Delivery
How and when you gain access to everything you purchase.
A payment receipt and detailed access instructions will be sent to the email address associated with your Purposelee account within minutes of purchase.
If you do not receive this email, please check your spam or junk folder before contacting support. Occasionally, confirmation emails are filtered by mail providers.
Live cohort programs and mentorship engagements follow published start dates. You will receive enrollment confirmation and calendar details via email upon registration.
- Access to pre-cohort materials, community channels, and onboarding resources may be granted before the official start date.
- Calendar invites and session links will be sent to your registered email address ahead of each scheduled session.
- For timezone-specific scheduling queries, please contact our support team directly.
Quiz Cosmos assessment results and personalized pathway recommendations are generated in real time. Once you complete the assessment, your customized learning pathway will be available immediately on your dashboard.
Your pathway adapts as you progress through your learning journey and can be revisited or updated through your account settings at any time.
We strive to maintain high availability for all digital services. However, scheduled maintenance, system updates, or unforeseen technical issues may occasionally result in temporary service interruptions.
- Planned maintenance windows will be communicated at least 24 hours in advance via email or in-platform notice.
- Unplanned outages will be resolved as quickly as possible, with status updates shared through available channels.
- If a service interruption affects your access to paid content, please contact our support team for assistance.
Having Trouble Accessing Your Purchase?
Reach our team — we resolve access issues quickly.